Terms of service

Welcome to Hearth Ember Co. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. General Terms

By using this site, you confirm that you are at least 18 years old or have parental/guardian consent, and you agree to comply with all applicable laws and regulations. We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

All products are subject to availability
Prices are listed in Canadian Dollars (CAD) and are subject to change without notice
We reserve the right to limit quantities purchased per person or per order
Product colors may vary slightly from images due to screen settings and printing processes
Many of our products are made-to-order and cannot be canceled once production begins
3. Orders & Payment

All orders are subject to acceptance and availability
We accept payment via [credit cards, PayPal, Shop Pay, etc.]
Payment is processed at the time of order
We reserve the right to cancel orders that we suspect are fraudulent or unauthorized
4. Intellectual Property

All content on this site, including but not limited to text, graphics, logos, images, photography, and product designs, is the property of Hearth Ember Co. or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.

5. User Accounts

If you create an account on our site, you are responsible for:

Maintaining the confidentiality of your account and password
All activities that occur under your account
Notifying us immediately of any unauthorized use
We reserve the right to terminate accounts that violate these terms.

6. Prohibited Uses

You may not use our site to:

Violate any laws or regulations
Transmit harmful or malicious code
Collect or harvest information about other users
Impersonate any person or entity
Interfere with the proper functioning of the site
Use our products for resale without authorization
7. Limitation of Liability

To the fullest extent permitted by law:

Hearth Ember Co. is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website
Our total liability shall not exceed the amount you paid for the product in question
We do not guarantee uninterrupted or error-free operation of our website
8. Indemnification

You agree to indemnify and hold Hearth Ember Co. harmless from any claims, damages, or expenses arising from your use of our site or violation of these terms.

9. Returns & Refunds

Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.

10. Shipping

Please refer to our Shipping Policy for detailed information about processing times, shipping rates, and delivery.

11. Privacy

Your use of our site is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

12. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of the site after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Ontario.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Contact Information

If you have questions about these Terms of Service, please contact us at:

Hearth Ember Co.
Email: forest@hearthember.com
Website: hearthemberco.com